User Terms and Conditions
This page describes the rules that govern use of Bonza Spins. It sets out the relationship between us and people who create accounts, deposit funds, place wagers, or otherwise use the platform in Canada. Please read these terms carefully before registering or playing; by using the site you agree to follow the rules below and any additional terms that apply to specific promotions or services.
Account responsibilities
We expect account holders to provide accurate, complete and up-to-date information during registration and whenever asked. You are responsible for keeping your login details confidential and for all activity that occurs under your account. If you suspect unauthorised access, contact support immediately at [email protected]. We may suspend or close accounts where we suspect fraud, abuse, money-laundering, or a breach of these terms.
Verification and KYC
Before processing withdrawals or where required by law, we may ask you to verify your identity and source of funds. Typical documentation includes government-issued ID, proof of address, and copies of payment cards or e-wallet statements. Verification requests must be complied with promptly; failure to provide requested documents can result in account restrictions or closure.
Eligibility requirements
Only individuals who meet local legal age and jurisdictional requirements may register. By opening an account you confirm that online gambling is permitted in your province or territory and that you are of legal age. Only one account is allowed per person, household, device or payment method unless we explicitly agree otherwise in writing.
Acceptable platform use
Use of the platform for illegal activity, collusion, bonus abuse, exploiting software bugs or creating multiple accounts is strictly prohibited. We reserve the right to void bets, cancel bonuses, withhold winnings and close accounts if we reasonably suspect abuse. Do not attempt to bypass geo-restrictions or wagering rules by using VPNs or proxy services.
General bonus and promotion rules
Promotions are governed by their specific terms which are available on the promotions page. Offers may include wagering conditions, game contribution rules, maximum bet limits while wagering, and time limits for completing requirements. We do not guarantee that every promotion will be available in every jurisdiction. Bonuses may be withdrawn, altered or removed in accordance with the promotion terms and these general conditions.
Deposits and withdrawals
We support a range of payment methods that are displayed in the cashier. Deposits are usually available immediately for play. Withdrawals are subject to standard checks, successful verification and our internal approval processes. E-wallets are typically the fastest withdrawal option, while card or bank transfers may take several business days. Any fees charged by payment providers are your responsibility. Specific deposit minimums and withdrawal limits are published in the cashier and in related offer terms.
Dispute resolution
If you have a dispute, contact our support team first via live chat or email at [email protected]. We will aim to resolve issues promptly. If a disagreement remains after we have investigated, we will provide details of the next steps and any independent review options where applicable. Decisions made following an internal investigation will be communicated in writing.
Updates to terms and conditions
We may update these terms from time to time. Material changes will be published on the site and, where appropriate, notified to account holders. Continued use of the service after changes are posted constitutes acceptance of the updated terms. For questions about these terms contact [email protected].