Reach out to us

Need help with your account, a technical issue, or general feedback? Our support team is ready to help from registration through withdrawals and verification. Contact us for questions about deposits, bonus activation, game access, or recent wins and we’ll respond promptly. Reach out via email, live chat in your account, or by phone during the hours below. For affiliate or payments queries use the dedicated addresses listed in the table and we’ll connect you with the right team.

Department	Contact
Customer support	[email protected] (live chat in-account; email replies within 24 hours)
General enquiries	[email protected] (response Mon-Fri)
Affiliate enquiries	[email protected] (partner team)
Phone	+1 416 598 2741 (available during business hours)
Working hours	Live chat: 24/7; Email: Mon-Fri, 09:00-18:00

Contact by email

Email is our preferred way to handle detailed inquiries, account issues, and requests that require documents or explanations. Please include a clear subject line, your full account name, and up-to-date contact details so we can process your request quickly. Attaching any relevant files (ID, screenshots) up front helps avoid delays and speeds up verification and resolution.

Submit your enquiry

Name

<label for="email" style="font-size:14px;color:#111;">Email</label><input id="email" name="email" type="email" required placeholder="[email protected]" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;" /><label for="message" style="font-size:14px;color:#111;">Message</label><textarea id="message" name="message" required rows="6" placeholder="How can we help?" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="background:#ff6a00;color:#ffffff;padding:10px 14px;border:none;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button><div style="font-size:12px;color:#666;margin-top:6px;">We’ll reply to the email you provide. For account or payment queries, include your player ID if available.</div>

Response Time

Our support team aims to respond quickly to all inquiries. Most messages are answered within one business day. For account verifications, payment checks or other complex issues, response and resolution times can be longer depending on case details and required documentation. We appreciate your patience and will keep you updated at each step until your request is resolved.

Feedback

Tell us what you think - your feedback, suggestions or ideas help us improve the site. We review every message carefully and use your input to refine features, fix issues and tailor promotions for Canadian players. Send a note about bugs, missing games or ways to simplify navigation; we read submissions and act on practical recommendations to make the site better.