Privacy Statement
This Privacy Policy explains how Bonza Spins collects, uses, stores and safeguards personal information when you use our online casino services in Canada. We respect your privacy and describe the categories of data we handle, why we need it, how we protect it and the choices available to you. If you have questions, contact [email protected].
Types of data we collect
We collect information needed to provide and secure your account, process transactions and improve our services. Data falls into three main categories below.
Personal data
- Identity details - full name, date of birth, and government ID when required for verification.
- Contact details - email address, phone number and postal address.
- Account details - username, password (stored securely), and account preferences.
Technical data
- Device and browser information, IP address, screen resolution and operating system.
- Connection and location data used for security and geo-restriction checks.
- Log data - timestamps, pages visited and performance metrics.
Transactional data
- Payment details - deposit and withdrawal records, payment method metadata and transaction history.
- Play and betting activity - games played, stakes, wins and loyalty points activity.
- Customer support records - chat transcripts and correspondence.
How we use your information
We use collected data to operate your account, process payments, meet legal obligations and keep the service secure. Typical uses include:
- Account creation, identity verification and fraud prevention.
- Payment processing and withdrawal verification.
- Providing customer support and responding to inquiries.
- Analyzing activity to maintain service quality and detect unusual behaviour.
- Sending service-related messages, such as account updates and policy notices.
Data protection practices
We protect information using industry-standard technical and organisational measures. This includes SSL/TLS encryption for data in transit, restricted access controls for stored data and regular security reviews. Access to personal data is limited to authorised personnel and trusted service providers who need the information to perform their duties.
Cookies and tracking technologies
We use cookies and similar technologies to enable site functionality, remember preferences and gather analytics. You can manage cookie settings through your browser or device. Some features require cookies to operate correctly.
User rights
As a user in Canada, you may have rights to access, correct or delete your personal information, and to object to certain processing. You can also request a copy of personal data we hold about you. We will respond to verified requests as required by applicable law.
Access, correction and deletion
To review, update or delete your data, sign in to your account and use the profile or privacy settings where available, or contact [email protected]. We may retain certain records for compliance, auditing or fraud-prevention purposes.
Information sharing and third parties
We share personal data with trusted third parties only as needed - for example payment processors, identity verification services, analytics providers and legal advisers. We require these partners to protect your information and use it only for agreed purposes. We do not sell your personal information.
Privacy policy updates
We may update this policy from time to time. When changes are significant, we will post a notice on the site and, where appropriate, notify you by email. Continued use of the service after changes means you accept the updated policy.